Last Update : 29 August 2026
Website: Braincash.site
Business Name: Braincash
At Braincash, we aim to provide a transparent and reliable experience to all our users. This Cancellation & Refund Policy explains the circumstances under which a customer may request cancellation or a refund for payments made through Braincash.site.
By making a purchase on our website, the customer acknowledges and agrees to the terms of this policy.
Customers may request cancellation of a transaction before the purchased service or digital product has been delivered or activated.
Once a service, digital product, subscription, or other eligible digital benefit has been successfully delivered or activated, cancellation may not be possible except where specifically provided under this policy or required by applicable law.
To request cancellation, customers should contact our support team using the contact information provided on the Contact Us page.
A refund may be considered in the following circumstances:
The customer was charged but the purchased service or digital product was not successfully delivered.
The same transaction was charged more than once due to a technical or payment-processing error.
A technical issue attributable to Braincash prevented delivery of a purchased service.
Braincash cancels a transaction or is unable to provide the purchased service.
A refund is otherwise required under applicable law.
Refund requests are reviewed individually based on the transaction records and circumstances of the request.
Refunds may not be provided where:
The purchased digital service or product has already been successfully delivered or consumed.
The customer has violated Braincash’s Terms & Conditions.
The transaction was made using fraudulent, unauthorized, or misleading information.
The customer simply changes their mind after successful delivery of the digital service.
The issue resulted from the customer’s device, internet connection, third-party software, or other circumstances outside Braincash’s reasonable control.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
If a customer’s account is debited but the transaction is not successfully completed on Braincash, the customer should contact our support team with the relevant transaction/payment details.
Where Braincash receives confirmation that the payment was unsuccessful but the amount was debited from the customer’s bank account, the transaction will be investigated and, where applicable, the amount will be refunded through the original payment method.
If a customer is charged multiple times for the same transaction because of a technical or payment-processing issue, the duplicate amount may be refunded after verification.
Customers should provide the relevant transaction IDs or payment references when contacting support.
To request a refund, customers should contact Braincash support and provide:
Registered name
Registered email address/mobile number
Transaction/order ID
Payment ID, if available
Date of transaction
Amount paid
Reason for the refund request
Supporting information or screenshots, where applicable
Braincash may request additional information reasonably necessary to verify the transaction and process the request.
Once a refund is approved, Braincash will initiate the refund through the applicable payment-processing channel.
The time required for the refunded amount to appear in the customer’s bank account or payment instrument may vary depending on the customer’s bank, card issuer, UPI provider, or other payment service provider.
Razorpay states that normal refunds generally take approximately 5–7 working days after being initiated, although the actual credit time can vary by banking/payment network.
Approved refunds will generally be processed back to the original payment method used for the transaction, subject to the capabilities and requirements of the applicable payment processor.
Braincash will not normally make refunds to a different payment method or third-party account.
Where appropriate, Braincash may provide a partial refund instead of a full refund, depending on the portion of the service that has already been delivered or consumed and the circumstances of the request.
Customers are requested to contact Braincash support before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
Nothing in this section prevents a customer from exercising any rights available to them through their bank, card issuer, payment provider, or applicable law.
If a customer believes that an unauthorized transaction has been made using their payment instrument or Braincash account, they should immediately contact Braincash support and their bank/payment provider.
Braincash may investigate suspicious transactions and may suspend or restrict accounts involved in suspected fraudulent activity.
Braincash reserves the right to modify this Cancellation & Refund Policy from time to time.
Any updated version will be published on Braincash.site with the revised effective date. The updated policy will apply to transactions made after its effective date, subject to applicable law.
For cancellation, refund, payment, or transaction-related queries, customers may contact Braincash through the contact details provided on the Contact Us page of Braincash.site.
Website: Braincash.site
Our Support team can help you with payment, wallet and refund – related questionsÂ